Si por alguna razón no está satisfecho con su pedido, por favor contáctenos. En Hike-footwear, nos esforzamos para asegurar que nuestros clientes estén 100% satisfechos con el producto que han comprado de nuestros proveedores. Si tiene algún problema con el producto o la empresa, el contacto será la misma manera de encontrar la empresa.
¿Cómo puedo devolver todo o parte de mi pedido?
If you decide to return the products to us within 30 days, remember that we will refund the entire order within 5 days of receiving the product. However, we cannot refund the cost of returning the product.
This is how the process works for all products:
1. Send us an email to hello@hykesbarefoot.com and let us know that you wish to return the order or parts of it to us.
2. Ask our customer service if we can accept the return. You can also provide a return address (note: it's not the address) on our website.
3. If we can accept the return (within the accepted timeframe), follow the instructions below. Pack the returned product safely and securely in the original packaging.
4. Send the package to the return address you have received from our customer service.
5. Send the Track & Track code to our customer service.
6. Once your package is received and inspected within 3 days of receipt, we will refund the returned products using the payment method you paid for the products.
In addition, products that fulfill one or more of the following points cannot be returned:
1. pre-ordered products. If the product is gross, these products cannot be returned.
2. Los artículos en oferta no se pueden devolver, pero se pueden cambiar por otro par de igual o menor valor o por crédito en la tienda.
Products damaged on arrival
It is possible that your product has been damaged during transportation. If you have received a damaged or defective product, you must contact us within 30 days of receiving the product. The product will then be returned to you.
In case of the products arriving damaged, please send us an email with a photo of the damaged part of the product. It is best to take the photos from a flat surface where the label and defect can be clearly seen. The information from the Member States and the following actions.
For defective items, we always send a new package free of charge the first time, otherwise we cannot provide a refund. If the defect occurs a second time? Then we will refund you the full purchase amount.
If you have questions about products that were damaged upon arrival, please contact us at hello@hykesbarefoot.com
Can I return the product without contacting you?
No, you can't. You must contact us before returning the product as the return address may be different from the order address.
How can I contact you?
You can contact us via email at hello@hykesbarefoot.com. The hike footwear team works seven days a week and tries to answer all inquiries as quickly as possible.
My order is damaged, what should I do?
Take a photo showing the poor quality of the item or the damaged part. It is best to take the photos from a flat surface where the label and defect can be easily seen.
If you have received a damaged or defective product, please contact us within 30 days of receiving the product. After this period, the product will be returned to you.
